Technical (Qualitative) Claims Reviews

Internal And External

Our file reviews concentrate on the technical capabilities of the claims handlers to ensure the right result has been achieved whilst being compliant with policy terms and regulatory jurisdiction.  Using their experience and expertise, our staff are able to assess whether claims are being taken in the right strategic direction and settled or resolved in line with policy terms and conditions.

As one of the original 4 companies that the Corporation of Lloyd’s appointed to undertake their pilot into independent Claim File Reviews for Lloyd’s syndicates, our reviews can be used to provide an independent opinion of what’s happening within your organisation’s claims teams, or your outsourced service providers, including Loss Adjusters and Lawyers who are Third Party Administrators.

Our experience can also be used to review those files that have reached an impasse and are not moving towards resolution whether on a single case or a complete portfolio.

Let us take on your portfolio of static cases and and help you drive them through to finality and create certainty in that ultimate loss cost.

Our review services have been utilised by Insurers, Reinsurers, and Regulators and can be used as a one-off project or on a regular ongoing basis.