John’s experience stems from working in the UK Insurance Market for over 30 years, being responsible for claims handling and management at a senior level. His experience ranges from handling direct complex claims to the production of Handling Guidelines and processes and the development of claims staff.
A knowledgeable and personable individual John’s main area of technical expertise is UK and International Liability, Commercial and Domestic Property claims having been responsible for a portfolio of high value and complex claims including those that progressed into litigation.
John is conversant with the processes involved in the selection and control of service providers and has undertaken numerous reviews and audits at specific claims handling level, analysing claims risk, governance and technical standards which has helped combat fraud and improve loss ratios.
- Telephone: 07434 899553
- Email John