For an insurance organisation operating in today’s markets, regulatory oversight is becoming more and more onerous. Risk committees are constantly assessing that key controls around the claims process, payment and reserving are maintained and suitable for purpose. Regular testing of such controls is necessary to ensure the significant risks of claims are acknowledged and minimised. Elaine has previously designed and operated an extensive control environment. Do you need an independent practitioner review of the controls? Are they fit for purpose? Business must not be stifled by the controls but enhanced. Elaine can use her extensive knowledge to ensure the controls are effective with as little impact on practitioners as possible and that they are seen as being positive and productive.